PRIVACY AND COOKIE POLICY

Cookies

Cookies are text files containing small amounts of information which we download onto your computer or device when you visit our website. We can recognise these cookies on subsequent visits and they allow us to remember you. This site only uses a cookie to store session data for administrators and does not retain any personal user information. If you wish to opt out of cookies you can do so via your browser settings.

Privacy Policy

“St Agnes Eve” operates in accordance with the GDPR 2018. To provide the services offered by this website it is necessary for us to gather, use and disclose (“Use”) certain information about our customers (“Data”). This statement sets out the principles governing our “Use” of “Data”. By registering to use this website you agree to this “Use”.

When ordering products from “St Agnes Eve” you will provide certain data, such as your contact details, gathered through the completion of our online forms and every time you email us your details. We will store this data and use it to contact you, personalise any offers to you, provide you with details of our products, manage and monitor orders and deal with your enquiries and requests. We will at all times be responsible in how we use your personal details.

We will only disclose any personal information to members of St Agnes Eve staff and any third parties involved in the management and processing of your orders and enquiries.

If you have any queries regarding these policies or concerning your personal information or would like to update your personal details please contact enquiries@stagenseve.com or by post to St Agnes Eve, 11 Layer Gardens, London W3 9PR

Data Gathered

a.  If you provide us with personal information by signing up to our mailing list, through signing the book at Shows and Fairs, emailing, telephoning, writing to us or by placing an order with us we will collect and store that information. We ask you for personal information such as

1. Email

2. Name

3. Phone Number

4. Postal address, including Postcode (Invoicing)

5. Postal address, including Postcode (Delivery) 

b. We don’t share your personal information with anyone except to comply with the law or protect our rights.

c. On-line Data is captured through a secure connection (https).

d. Internet technologies like ‘cookies’ (small text files placed on your device) capture information, such as your preferences. You are able to control these using tools in the settings of your computer.

e. Visiting our Website captures analytical information such as

i.  IP address

ii. Type of operating system

iii. Web browser

iv. Activities on our Website, such as the pages you visit

Data Use

a. We use this Data to provide you with details of our service, areas of related interest and products for example to

i.  To notify you of new products, Shows, Fairs and Sales

ii. To contact you in response to your enquiry or order

iii. For our Internal records

b. We also collect information on how visitors use our website through webstats. In accordance with Google Analytics our data retention period is 26 months.

c. Your personal data is stored on our computers and on back up drives with access limited to authorized users (J Sinnatt).

d.We store your personal information securely on our webservers for the on-going operation of your orders.

e. When unsubscribing from our email/Newsletter your data will be removed from the Subscribers database.

f. Once data is no longer needed, we will delete it.

g. Personal Data will be stored on our internal server for accounting and record keeping purposes in line with HMRC policies. With limited authorised access only permitted.

Consent

a. Consent is gained by submitting a request for our Newsletter on the company’s website or by personal email request.

b. Consent is gained by written form such as; email, letter, completed form, hand written in the Sign up Book at Shows and Fairs.

c.  Consent is gained by placing an order through our website

NB: By placing an order through our website, you will not be subscribed to our Newsletter, unless you opt in.

Record Keeping

a. We use MailChimp to send out newsletters. They store data via secure access in compliance with GDPR. The subscription list is managed by J Sinnatt and updated regularly.

b. You are welcome to opt-out at any time.

i.  Unsubscribe from our email/Newsletter via the link

ii.  Send a personal email requesting to opt-out of receiving further communication from St Agnes Eve.

iii. You have the Right to Erasure. Contact enquiries@stagneseve.com requesting the Right to be Forgotten. We will then delete all personal data held on file.

DATA BREACH PROCEDURES

a. Procedures are in place to detect, report and investigate any threat to our on-line services and collected data via ActivWebDesign, our IT developer.

b. Should breached data include Customers data those Customers will be informed via email and  we will take reasonable steps to minimise harm and secure Customer Personal Data.

c. Notification of or response to a data breach will not be construed as an acknowledgement of any fault or liability by St Agnes Eve.

THIRD PARTY LINKS

a. There are links to external websites on our website. We have no control on the content of websites outside the www.stagneseve.com domain and are not responsible for protection and privacy on these websites.

THIRD PARTY PROVIDER

a. St Agnes Eve works with ActivWeb Design Essex https://www.activwebdesignessex.co.uk/

This website privacy policy was updated on 14nd May 2018. There will be occasions when this is updated. The updated version will be available on this page.