DELIVERY AND RETURNS INFORMATION
We use UK standard delivery.
Your goods should arrive within 3-5 days.
Express deliveries can be arranged on request and will be charged as quoted.
We endeavour to ship to most countries.
Items can take up to 2 weeks to arrive.
The total price including delivery charge does not include any import duties or local taxes, for which the recipient is responsible.
We will publish final dates for orders to be delivered in time for Christmas on our website each year .
You can still order after these dates but we cannot guarantee you will receive the goods in time for Christmas.
We hope you won’t want to return any St Agnes Eve products, but should the occasion arise please send returns to:
St Agnes Eve, 11 Layer Gardens, London W3 9PR
Please ensure any unwanted items are returned in their original box and packaging, complete in perfect condition, unused, unwashed and with all labels and tags still attached to the item, as supplied.
We advise that you return goods using a recorded method of delivery and obtain a ‘proof of posting’ certificate from The Post Office or your carrier.
This will cover you if the goods are lost in the post. “St Agnes Eve” will not be held responsible for any returns that do not reach us, and you will be charged for any lost items.
Please note we will only refund the postage and packaging charge for returns if the product is damaged, faulty, or does not match your order.
Refunds will be processed within a maximum of 30 days after receipt.
You will receive an email to confirm once the refund has taken place but it may take a few days to show on your bank statement.